Refund policy
Last updated: June 28, 2026
At ROVAIRE, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.
1.30 DAY RETURN POLICY
You may request a return within 30 days of receiving your order.
To be eligible for a return, items must:
Be unused, unworn, unwashed, and in their original condition.
Have all original tags attached.
Be returned in the original packaging whenever possible.
ROVAIRE reserves the right to refuse returns that do not meet these conditions.
2.NON RETURNABLE ITEMS
The following items cannot be returned unless they arrive damaged or defective:
Gift Cards
Final Sale items
Personalized or custom-made products
Items marked as non-returnable
Products showing signs of use, washing, or damage caused by the customer
3.DAMAGED OR INCORRECT ITEMS
Please inspect your order upon delivery.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery by emailing:
Please include:
Order number
Description of the issue
Photos of the item and packaging
We will review your request and arrange a replacement or refund when appropriate.
4.RETURN SHIPPING
If the return is due to our mistake, including defective, damaged, or incorrect products, we will cover the return shipping cost.
For all other approved returns, customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
5.REFUNDS
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to your original payment method.
Please allow 5 to 10 business days for your bank or payment provider to process the refund.
Processing times may vary depending on your financial institution.
6.ORDER CANCELLATIONS
Orders may be cancelled before they have been processed or fulfilled.
Once an order has entered fulfillment or has been shipped, it can no longer be cancelled.
7.EXCHANGES
We currently accept exchanges for items that arrive damaged, defective, or incorrect.
If you would like a different size or color, we recommend placing a new order after your return has been approved.
8.LOST OR STOLEN PACKAGES
ROVAIRE is not responsible for packages that have been marked as successfully delivered by the shipping carrier.
However, we will gladly assist customers in working with the carrier whenever possible.
9.FORCE MAJEURE
Refunds or compensation cannot be guaranteed for shipping delays caused by circumstances beyond our reasonable control.
These may include severe weather, natural disasters, customs inspections, transportation disruptions, government actions, labor strikes, carrier delays, global health emergencies, or other force majeure events.
10.CONTACT US
If you have any questions regarding returns or refunds, please contact us.
ROVAIRE
Email: rovairewear@outlook.com
Phone: +61 488 852 339
Address: 741 Elizabeth Street, Zetland, NSW 2017, Australia